- Delivery Information
Do we ship abroad ?
Yes we do, to almost anywhere in the world though remember the postage is often high when shipping anything bulky. Most bulky items we export will go by UPS so you can track the package online and could reach America within 48 hours providing its in stock !
However there are a few countries we do not ship to, some of these include: Thailand, Malaysia, Indonesia, Russia, Nigeria, Macedonia, Syria, Bulgaria, Ukraine, Lebanon.
Why is postage on bulky items to some countries expensive compared to some other companies ?
For both yours and our safety we use well known couriers such as DPD Local and UPS for shipping, then we know exactly where it is in the world at any time and we know its going to arrive safely. Shipping small items can be cheap, but items such as bodykits are expensive to ship – we have a very small margin on the postage fees merely to cover packaging. We can now ship using standard post on some items, however using all methods you may incur import charges when you receive the goods for which we cant be responsible for.
How do I place an order if I live within the UK ?
You can either order here in our online shop or you can phone us or email us, using the following number/address are below.
Phone: +44(0)121 448 7515
email: sales@nvmotorsport.com
How do I place an order if I live outside the UK ?
You can order online or by phoning or emailing us.
Phone: +44(0)121 448 7515
email: sales@nvmotorsport.com
Returns
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt / invoice or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
We do not process refunds for incorrectly bought products/services
Unwanted returns will incur a 20% restocking fee
Returns Address:
NV Motorsport Ltd
Unit 76 Percy Business Park
Rounds Green Road
Oldbury
B69 2RE
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nvmotorsport.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email sales@nvmotorsport.com and send your item to:
NV Motorsport Ltd
Unit 76 Percy Business Park
Rounds Green Road
Oldbury
B69 2RE
Shipping
To return your product, you should email us and mail your product to:
NV Motorsport Ltd
Unit 76 Percy Business Park
Rounds Green Road
Oldbury
B69 2RE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75.00, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.